Changes to GP & Nurse Practitioner appointment booking from 4th November 2019
From Monday 4th November 2019, the Practice will be changing how patients book same day GP & Nurse Practitioner appointments; this is in response to feedback from patients regarding obtaining an appointment.
GP & Nurse Practitioner led Appointment System.
How does it work?
You call our reception team on 01406 423288 between 8am and 1pm. The receptionist will ask you for an indication of the problem and also the contact number to ring you back, in order that they can ensure you are put on the appropriate Call-Back list.
The clinician will then endeavour to return your call within 1-3 hours to discuss the problem with you and decide what is needed next. In around 50% of cases the clinician will be able to give you advice and reassurance without the need to be seen. If the clinician needs to see you, you should be able to attend the practice on the day you make your call to us.
Please note: Booking same-day GP appointments in person will no longer be possible, you will be added to the call back list and asked to await a call.
In order to address patient comments regarding telephone waiting times, Receptionist time will be directed towards answering patient calls instead.
From 10th-15th June our Patient Participation Group members assisted in collecting surveys about the practice from our patients, the results of which can be found below:
Patient survey June 2019
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Download our practice leaflet
All patients have now been allocated a 'named GP'. Please contact the surgery for your named GP.
CQC report published 7th January 2020
(Site updated 17/01/2020)