TRIAGE SYSTEM CHANGES
Please note: From Monday 3rd August all requests for on the day appointments must be made by 12:00 midday. This is to allow the clinicians time to triage your request and offer advice or an appointment where necessary. All visit requests must be made by 11.00 am.
To allow time for the changes to establish, any requests made between 12:00 midday and 13:00 may be deferred until the following day initially.
To minimise footfall inside the surgery all paper prescription requests can now be posted through the letter box on the outside of the building.
ANNOUNCEMENT FOR PATIENTS COMING TO THE PRACTICE
From Thursday 14th May you MUST wear a face covering before you enter the building and wear it for the duration of your visit. This is to protect other people from your viral spread if you have covid19 without any symptoms. We are not able to provide you with our clinical masks. You can use a scarf if needed, or use this link for ideas. www.bbc.co.uk/news/uk-52609777. Thank you for understanding that this helps to keep our community and team safe.
Please DO NOT attend the surgery if you, or anyone you have been in contact with, has a new persistent cough, fever or has lost their sense of smell or taste - Even if you have an appointment.
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Testing for coronavirus is not needed if you're staying at home.
Read the NHS advice about staying home, including how long to isolate for.
Advice is also available on the gov.uk website
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Use the 111 coronavirus service
Only call 111 if you cannot get help online.
For region specific information and advice in:
Letter for parents of children returning to school
Med3 sick notes - Advice for patients
From 10th-15th June 2019 our Patient Participation Group members assisted in collecting surveys about the practice from our patients, the results of which can be found below:
Patient survey June 2019
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Download our practice leaflet
All patients have now been allocated a 'named GP'. Please contact the surgery for your named GP.
CQC report published 7th January 2020
(Site updated 14/07/2020)